DSTV error codes and their meaning
DSTV errors codes on the screen mean on thing or another. The purpose of the error codes is to point usersto where the problem is so that you can sort it .Its therefore useful to have a full list of error codes and their meanings, so you can probably fix the problem on your own.
DSTV Codes and Solutions
Code | Dot | Decoder | Message | Meaning | Solution | |
E42 | Error Dot (red) | ALL | Parental Control PIN Blocked | Access blocked by Parental Control | Re-assign Parent Block Rest Parental Level Send E42 + SC number to 32472 |
Incorrect PIN entered more than 5 times |
E43 | E43 | Surfer 3 DSD’s | Not Allowed in this Country | |||
E44 | No PG status is available The PG status for this channel is not available |
Parental Control has been activated | Enter your Parental Control PIN to clear | |||
E45 | Error Dot (red) | DSD 660 Surfer 3 DSD’s |
Service not allowed Service not authorised |
No incoming signal Attempt to tune to a blcked trasnport stream |
Check Installation Check Settings Remove SC, scan all networks, re-insert SC Contact MC |
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E46 | Error Dot (red) | DSD 660 | Reading Service Information | |||
E47 | Error Dot (red) | DSD 660 | No Sound Track Available | Language option not available | Select an available Sound Track | |
E48 | E48 | There is no signal The smartcard is not receiving a signal. | This may be due to bad weather or a faulty connection in the installation. | Verify no bad weather is affecting signal and verify install. Can clear on self service |
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E49 | Error Dot (red) | DSD 660 | LNB Overload | Installation Faulty | Check Installation Check Settings Contact Installer |
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E50 | Error Dot (red) | DSD 660 Surfer 3 DSD’s |
No Service Available | Check Installation Check Settings Remove SC, scan all networks, re-insert SC Check s/ware vesrion Contact MC |
No services available No Channels exist in the package you have selected. Please select another package. | |
E53 | Error Dot (red) | DSD 660 | Incorrect Pin | |||
E54 | Error Dot (red) | DSD 660 | IPPV Okay | Unkown what IPPV stand for | ||
E55 | Error Dot (red) | DSD 660 | No event information found | |||
E56 | Error Dot (red) | DSD 660 | CAM not compatible | |||
E64 | Error Dot (red) | DSD 660 | Invalid tuning parameters | |||
E70 | DV (TV2) | Services not available on TV2 | On an interactive channel Interactive channels not available on TV2 |
Change to normal channel Use TV1 for access to interactive services |
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E71 | DV (TV2) | Song and Title Information not available on TV2 | DSD is on DMX bouquet, not available on TV2 | Move to Tv1 | Song title and Artist information cannot be viewed on the secondary viewing environment. If you really need to know the information, please use your primary viewing environment | |
E72 | DV (TV2) | Rescan in progress | Decoder in scanning mode | wait for decoder to complete scan | ||
E73 | DV (TV2) | TVLINK Overload | TVLINK not connected properly | Check complete install Enable TVLINK in advanced menu option |
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E74 | LNB 1 Overload | Insallation problem or LNB failure | Check complete install | Call in an installer if you realy must | ||
E75 | DV (TV2) | LNB 2 Overload | Insallation problem or LNB failure | Check complete install | Call in an installer if you realy must | |
E76 | DV (TV2) | TV2 Disabled Checking SC |
DV not activated s/w problem |
Contact MC to check servive activation s/w problem error should clear after a few seconds |
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E80 | E80 | Service is currently scrambled Your account has been suspended |
Access to service is denied | Contact MC Contact MC to re-authorise service if a new activation cards cannot be moved between decoders |
messages should clear after a maximum of 2 minutes | |
E101 | E101 | |||||
E102 | E102-29 | HD PVRs | This function cannot be performed without a valid subscription. | Attempted PVR access without such option on a HD PVR | ||
E107 | E107-4 | Decoder and SC not paired SC can only be paired once Contact MC |
Appears when SC is inserted into a decoder to which it is not paired | Contact MC to re-authorise service if a new activation cards cannot be moved between decoders |
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E108 | E108 | |||||
E120 | E120-4 | Smartcard Synchronisation | Loss of Time dependant information and synchronisation information. Loss of data streamed from the Head End |
Wait 5 -10 seconds, in normal conditions decoder, should recover and error should clear – DO NOTHING. If it does not, it is very unlikely to be a decoder or SC problem, but a central problem at the Head End. |
Premium smartcard time-dependent functionality. Delivery of this time/date information is repeated @ specific time intervals. When the decoder has been switched off for a while (or even just rebooted), this time/date information between the smartcard and the actual broadcast goes out of synch, forcing the Premium smartcard to re-acquire this info for it to start working again. That is when the decoder starts displaying the E120-4 error message on the TV screen. Message should only display for 5 to 10 seconds, UNLESS the information from MC is interrupted/not being broadcast. | |
E133 | E133 | Seen sometimes but detailes not available | ||||
E143 | E143-4 | Home gateway HNA expired | A transmission error from MC XtraView settings being incorrect on either or both the decoders |
This could have happened after a power cut or if the decoder(s) were switched off at the power source.” OR after a s/w upgrade on either of the decoders |
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E144 | E144-4 | Your decoder or smartcard has not been correctly set up on MC’s side Wrong Home Network |
On some decoders, a failure during a s/w upgrade may trigger these error messages | Ensure your install is correct and that ALL cables are correctly connected. If a s/w upgrade was in progress, then redo the upgrade. | Some Installs with HD PVR 2Ps only connected with one input cable will tend to cause a froced upgrade to fail, which then gives this error. | |
E155 | Service will be suspended due to non -payment | Non-payment by due date ( in advance) | pay your dues! | error description incomplete and may not be accurate |
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