DSTV error codes and their meaning

DSTV error codes and their meaning
DSTV errors codes  on the screen mean on thing or another. The purpose of the error codes is to point usersto where the problem is so that you can sort it .Its therefore useful to have a full list of error codes and their meanings, so you can probably fix the problem on your own.

DSTV Codes and Solutions

Code  Dot  Decoder  Message  Meaning  Solution
E42 Error Dot (red) ALL Parental Control PIN Blocked Access blocked by Parental Control Re-assign Parent Block
Rest Parental Level
Send E42 + SC number to 32472
Incorrect PIN entered more than 5 times
E43 E43 Surfer 3 DSD’s Not Allowed in this Country
E44 No PG status is available
The PG status for this channel is not available
Parental Control has been activated Enter your Parental Control PIN to clear
E45 Error Dot (red) DSD 660
Surfer 3 DSD’s
Service not allowed
Service not authorised
No incoming signal
Attempt to tune to a blcked trasnport stream
Check Installation
Check Settings
Remove SC, scan all networks, re-insert SC
Contact MC
E46 Error Dot (red) DSD 660 Reading Service Information
E47 Error Dot (red) DSD 660 No Sound Track Available Language option not available Select an available Sound Track
E48 E48 There is no signal The smartcard is not receiving a signal. This may be due to bad weather or a faulty connection in the installation. Verify no bad weather is affecting signal and verify install.
Can clear on self service
E49 Error Dot (red) DSD 660 LNB Overload Installation Faulty Check Installation
Check Settings
Contact Installer
E50 Error Dot (red) DSD 660
Surfer 3 DSD’s
No Service Available Check Installation
Check Settings
Remove SC, scan all networks, re-insert SC
Check s/ware vesrion
Contact MC
No services available No Channels exist in the package you have selected. Please select another package.
E53 Error Dot (red) DSD 660 Incorrect Pin
E54 Error Dot (red) DSD 660 IPPV Okay Unkown what IPPV stand for
E55 Error Dot (red) DSD 660 No event information found
E56 Error Dot (red) DSD 660 CAM not compatible
E64 Error Dot (red) DSD 660 Invalid tuning parameters
E70 DV (TV2) Services not available on TV2 On an interactive channel
Interactive channels not available on TV2
Change to normal channel
Use TV1 for access to interactive services
E71 DV (TV2) Song and Title Information not available on TV2 DSD is on DMX bouquet, not available on TV2 Move to Tv1 Song title and Artist information cannot be viewed on the secondary viewing environment. If you really need to know the information, please use your primary viewing environment
E72 DV (TV2) Rescan in progress Decoder in scanning mode wait for decoder to complete scan
E73 DV (TV2) TVLINK Overload TVLINK not connected properly Check complete install
Enable TVLINK in advanced menu option
E74 LNB 1 Overload Insallation problem or LNB failure Check complete install Call in an installer if you realy must
E75 DV (TV2) LNB 2 Overload Insallation problem or LNB failure Check complete install Call in an installer if you realy must
E76 DV (TV2) TV2 Disabled
Checking SC
DV not activated
s/w problem
Contact MC to check servive activation
s/w problem error should clear after a few seconds
E80 E80 Service is currently scrambled
Your account has been suspended
Access to service is denied Contact MC
Contact MC to
re-authorise service if a new activation
cards cannot be moved between decoders
messages should clear after a maximum of 2 minutes
E101 E101
E102 E102-29 HD PVRs This function cannot be performed without a valid subscription. Attempted PVR access without such option on a HD PVR
E107 E107-4 Decoder and SC not paired
SC can only be paired once
Contact MC
Appears when SC is inserted into a decoder to which it is not paired Contact MC to
re-authorise service if a new activation
cards cannot be moved between decoders
E108 E108
E120 E120-4 Smartcard Synchronisation Loss of Time dependant information and synchronisation information.
Loss of data streamed from the Head End
Wait 5 -10 seconds, in normal conditions decoder, should recover and error should clear – DO NOTHING.
If it does not, it is very unlikely to be a decoder or SC problem, but a central problem at the Head End.
Premium smartcard time-dependent functionality. Delivery of this time/date information is repeated @ specific time intervals. When the decoder has been switched off for a while (or even just rebooted), this time/date information between the smartcard and the actual broadcast goes out of synch, forcing the Premium smartcard to re-acquire this info for it to start working again. That is when the decoder starts displaying the E120-4 error message on the TV screen. Message should only display for 5 to 10 seconds, UNLESS the information from MC is interrupted/not being broadcast.
E133 E133 Seen sometimes but detailes not available
E143 E143-4 Home gateway HNA expired A transmission error from MC
XtraView settings being incorrect on either or both the decoders
This could have happened after a power cut or if the decoder(s) were switched off at the power source.”
OR after a s/w upgrade on either of the decoders
E144 E144-4 Your decoder or smartcard has not been correctly set up on MC’s side
Wrong Home Network
On some decoders, a failure during a s/w upgrade may trigger these error messages Ensure your install is correct and that ALL cables are correctly connected. If a s/w upgrade was in progress, then redo the upgrade. Some Installs with HD PVR 2Ps only connected with one input cable will tend to cause a froced upgrade to fail, which then gives this error.
E155 Service will be suspended due to non -payment Non-payment by due date ( in advance) pay your dues! error description incomplete and may not be accurate

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