How to Reverse a Capitec Bank Cash Send

How to Reverse a Capitec Bank Cash Send

In the modern world of online banking and financial transactions, the need to reverse a cash send can sometimes arise. Capitec Bank, a prominent financial institution in South Africa, acknowledges the occasional need for its clients to reverse a cash send. This article provides valuable insights into the process of reversing a Capitec Bank cash send and the reasons behind it. We’ll walk you through the steps to reverse a cash send, the eligibility criteria, and the associated costs.

Why Reverse a Capitec Bank Cash Send?

Before delving into the how-to, it’s essential to understand why someone might want to reverse a cash send through Capitec Bank. There are various circumstances under which this might occur, such as:

  1. Mistaken Transaction: A sender may realize they sent money to the wrong recipient, perhaps due to an incorrect mobile number or beneficiary details.
  2. Change of Plans: The sender may have had a change of plans and no longer wishes to send the money.
  3. Recipient Unavailability: The recipient may not be able to access the cash send, and the sender prefers to reverse it.
  4. Security Concerns: In cases where a voucher has not been redeemed, the sender may have concerns about the security of the transaction.

Now, let’s explore the steps to reverse a Capitec Bank cash send.

How to Reverse a Capitec Bank Cash Send

Reversing a Capitec Bank cash send is a straightforward process, provided the voucher has not yet been redeemed. Here’s a step-by-step guide:

  1. Contact Capitec Bank: Call or text 0860 102 043, and await instructions from a Capitec Bank client service instructor. This is a crucial first step to initiate the reversal process.
  2. Consultation: Hold the line and wait for a consultant to assist you with the reversal. Be patient, as this step ensures that your request is properly managed.
  3. Inform the Consultant: When the consultant responds, let them know that you wish to reverse a cash send transaction to your account. Clearly state your intentions to avoid any confusion.
  4. Transaction Reversal: The consultant will guide you through the process of reversing the cash send transaction into your account. It’s important to note that there might be a 24-hour waiting period before the funds are credited to your account.
  5. Costs: Keep in mind that when you reverse a cash send, Capitec Bank charges a fee of R160.00. This fee is non-refundable, regardless of whether the reversal is successful or not.

Alternative Option:

If you are uncomfortable with the idea of making a reversal via phone or text, you can visit your nearest Capitec Bank branch. However, it’s worth mentioning that the Capitec Bank app does not currently offer the functionality to reverse cash transfers, so visiting a branch or contacting the bank directly is the preferred method.

In Conclusion:

In conclusion, reversing a Capitec Bank cash send is a feasible process for those who meet the eligibility criteria. It’s essential to understand when and why a reversal might be necessary, as well as the associated costs. With this knowledge and the provided steps, Capitec Bank clients can confidently navigate the process of reversing cash sends, ensuring the security and flexibility of their financial transactions.


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