How to withdraw from FNB ewallet

How to withdraw from FNB ewallet

 FNB ewallet is a service offered by First National Bank (FNB) that allows bank members to send money to individuals who have an active South African mobile phone number. You can withdraw your funds directly from FNB ATM machines, or you can withdraw from select retail stores. Please note that FNB’s eWallet service will only work on mobile phones with current airtime; similarly, withdrawing from eWallet can only occur in South Africa.

  1. 1

    Prepare to initiate the withdrawal process. Withdrawing from an FNB ATM requires you to use your mobile phone to request a withdrawal and an accompanying PIN; you will then have to travel to the closest ATM to withdraw your money.

    • Since the PIN expires within a few hours of you receiving it, consider going through the mobile phone part of the process while at the ATM.
  2. 2

    Dial “*120*277#” to access eWallet. Exclude the quotation marks.

    • If you don’t have airtime, you can dial “*130*277#” without the quotation marks to buy airtime. Follow the directions on your screen to do so.
  3. 3

    Press “1” to select “Withdraw Cash”.
  4. 4

    Press “1” to select “Get ATM PIN”. Your eWallet will send you a text message that contains a unique four-digit PIN. The PIN will expire in 4 hours from the time you receive the text message.
  5. 5

    Visit the FNB ATM closest to you. Make sure that you can get to an ATM well within 4 hours of receiving your PIN.
  6. 6

    Press “Enter/Proceed” on the ATM keypad. This is the green button on most ATM keypads.

    • You can also select “Cardless Services”.
  7. 7

    Select “eWallet Services” on the following screen.
  8. 8

    Enter your mobile phone number on the keypad, then select “Proceed.

    • You must have a valid South African phone number at the time of this withdrawal to proceed.
  9. 9

    Enter the four-digit eWallet PIN you received via text message.
  10. 10

    Enter a withdrawal amount. This amount must be less than or equal to the funds in your account. The ATM will dispense your cash accordingly; in some cases, FNB will charge a fee of R6,00 per R500,00 withdrawn.
  11. 11

    Verify that your transaction has ended before leaving the ATM. You have successfully withdrawn money from eWallet via ATM!

    • You can also press “Cancel” to void the transaction.

Which Supermarkets can one withdraw ewallet from ?

FNB consumers can  use their FNB eWallet to purchase goods and withdraw cash at participating owner-managed Sparstores and PEP stores in South Africa


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