SARS Appointments: A Detailed Guide for 2023

SARS Appointments: A Detailed Guide for 2023

Navigating the South African Revenue Service (SARS) booking system can seem like a complex task, but it doesn’t have to be. SARS has designed its system to offer both offline and online appointment booking options. This guide will provide you with a comprehensive understanding of how to make offline and online SARS appointments in 2023. Whether you’re a registered taxpayer, a practitioner, or a Personal Income Tax (PIT) representative, we’ve got you covered.

SARS Offline SARS Appointments

For those who prefer offline bookings, there are two convenient methods for making appointments with SARS.

1. Through a Phone Call

You can schedule an appointment via a phone call by reaching out to the SARS contact centre. You have two toll-free numbers to choose from: 0800 00 7277 or 0800 11 7277. When you call, you can book either a video or voice call appointment. Once your call is connected, select option zero (0) on your device, and an agent will assist you in booking the appointment.

2. Through Short Message Service (SMS)

If you prefer a text message, follow these steps for SMS appointment booking:

  • Send an SMS to 47277 (iSARS).
  • Type “booking,” followed by a space, and then provide your ID number, passport number, or Asylum number. For example, you can type “Booking A029999998” or “Booking 91120801123456.”
  • Wait for an official to contact you to arrange an appointment.

Please note that the SMS appointment service is not available for tax practitioners; it’s exclusively for taxpayers and registered Personal Income Tax (PIT) representatives. Keep in mind that physical visits to SARS branches should be avoided unless you have previously booked an appointment through one of these offline methods.

SARS Online SARS Appointments

Booking appointments with SARS online is a convenient and efficient way to manage your tax matters. Here’s how to do it in 2023:

  1. Visit the SARS Website or MobiApp: Start by accessing the official SARS website or the MobiApp.
  2. Select “Book an Appointment” or “Branch Booking”: On the website, click on the “Book an Appointment” icon, or on the app, select “Branch Booking.”
  3. Create or Log in to Your Account: If you haven’t already, you’ll need to create an account or log in to your existing one.
  4. Choose the Type of Appointment: Select the type of appointment you require. Options include Mobile Text Unit, Pop-up Branch, telephonic engagement, or video engagement.
  5. Provide Your Details: Fill in your details, including your full name, email address, tax reference, ID, and contact numbers.
  6. Specify the Purpose: Select the reason for your appointment.
  7. Choose Your Preferred Branch: Specify the branch you’d like to visit.
  8. Select a Date and Time: Pick a date and time that suits your schedule, taking into account the available slots on the provided calendar.
  9. Confirm the Booking: Click on the “Book Appointment” option to confirm your booking.
  10. Confirmation: You’ll receive a confirmation email detailing your appointment or an SMS with a reference number.

Please note that only SARS-registered taxpayers are eligible to request an appointment online. If you’re unregistered, you should visit the eFiling website to complete your registration. Also, you can only book appointments for a date and time within 60 days or, in some cases, within 48 hours from the current date.

Contacting SARS

If you need to contact SARS for offline appointments, eBooking appointments, callback requests, or any other inquiries, the process is straightforward. You can reach out to their contact centre using the following numbers: 0800 00 7277 or 0800 11 7277. International callers can use the number +27 11 602 2093. Additionally, you can visit the nearest SARS branch or access their website for assistance.

SARS Contact Hours

  • On weekdays, you can call the contact centre between 8:00 a.m. and 5:00 p.m. South African time.
  • On Wednesdays, their operating hours are from 9:00 a.m. to 4:00 p.m.
  • SARS offices do not operate on public holidays.
  • International callers can reach out between 8:00 a.m. and 4:00 p.m.

SARS Communications

It’s essential to be aware that SARS will never request your personal details, banking information, or eFiling details via SMS or email. They only send SMS or email notifications to confirm your bookings.


Managing your tax affairs with SARS has become more accessible and efficient in 2023, thanks to innovations like the SARS callback request system and online bookings. With the information provided in this detailed guide, you can navigate the process confidently and hassle-free. Whether you prefer offline or online booking, you’ll be well-prepared to manage your SARS appointments effectively.


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