Vodacom New USSD Codes 2023

Vodacom New USSD Codes 2023

Vodacom is implementing new customer care numbers to comply with the ICASA Number Plan Regulations. The exact ICASA regulations:  Number Plan Regulations, 24 March 2016, Government Gazette Number 39861

“Whilst the regulations are due to take effect on 24 March 2018, Vodacom will maintain a dual-run system, whereby customers will be able to use both the old and new numbers until such time that customers have familiarised themselves with the new numbers,” said Vodacom.

“Thereafter, the old numbers will be decommissioned.”

Customers can also use the My Vodacom App to access customer care services, recharge, and check airtime balances, said Vodacom.

The new numbers are detailed in the table below.

Vodacom new USSD codes

Vodacom Codes
Service Old Code New Code
Customer Care 111 135
Customer Service on USSD *111# *135#
Prepaid recharge 100 136
Prepaid balance enquiry on USSD *100# *136#
Listen to voicemail 121 132
Leave voicemail message 082 14 (last 9 digits of cellphone number) 134 or 082 14 (last 9 digits of cellphone number)
Account enquiry N/A 137


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