How to block and replace lost Nedbank card

Discovering that your Nedbank card is lost or stolen can be a stressful situation. However, Nedbank provides an efficient process for blocking and replacing your card, ensuring that your account remains secure. This comprehensive guide will take you through the necessary steps to block and replace your Nedbank card with precision and ease.

Reporting Lost or Stolen Cards

Lost or Stolen Cards (All Hours)

• To report lost and stolen cards: +27800110929
• For merchants: +27860114966
• SAA Voyager Credit Card: +27861263464
• Amex® Platinum Services: +27800004244
• Amex® Corporate Gold Card: +27860102191
• Amex® Corporate Green Card: +27860102191
• Amex® Credit Card: +27860119966
• Corporate Purchasing Card: +27860102191

Blocking and Ordering Your New Nedbank Card

Using Nedbank’s Official Website

1. Log in with your Nedbank ID, app PIN, or fingerprint on the official Nedbank website.
2. Navigate to the “Cards” section.
3. Choose the specific card you need to block and replace.
4. Tap “Block and Replace.”
5. Select a reason for blocking or replacing your card from the provided list.
6. Confirm your choice by tapping “Block Card.”

Via the Nedbank Money App

1. Log in with your Nedbank ID, app PIN, or fingerprint on the Nedbank Money App.
2. Access the “Cards” section.
3. Choose the credit card you wish to replace.
4. Select “Replace Damaged Card” as the reason for the card replacement.
5. Choose your preferred delivery method and location from the dropdown list.
6. Confirm your request by selecting “Replace Card.”

Through Nedbank Online Banking

1. Sign in to your Nedbank Online Banking account using your Nedbank ID.
2. Navigate to the “Cards” section.
3. Choose the credit card you intend to replace.
4. Select “Replace Damaged Card” as the reason for the replacement.
5. Pick your preferred delivery method and location from the provided options.
6. Confirm your request by selecting “Submit.”

Replacement Card Fee and Delivery

• Replacement Card Fee: Nedbank may charge a replacement fee for your card, which is currently R130,00. It’s advisable to confirm the exact fee with your local Nedbank branch or their customer support team.
• Delivery Time: Once your replacement card is processed, it typically takes two to three business days for delivery to your selected address.

By following these steps and promptly blocking and replacing your Nedbank card, you can ensure the security of your account and regain access to your banking services. Nedbank is committed to providing efficient customer support and card replacement services to safeguard your finances.
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