How to replace lost or damaged Standard Bank Card

How to replace lost or damaged Standard Bank Card

Losing your bank card or having it stolen can be a distressing experience, but knowing the correct steps to take can help you manage the situation efficiently. If you’re a Standard Bank customer and find yourself in such a predicament, you’re in the right place. This comprehensive guide will walk you through the process of replacing a lost or stolen Standard Bank card. We’ll cover everything from reporting the loss to obtaining your replacement card, including fees and important timelines.

Reporting a Lost or Stolen Card

When it comes to lost or stolen cards, time is of the essence. Swift action can help protect your account and prevent unauthorized transactions. Here’s how you can report a lost or stolen Standard Bank card:

Lost Cards Team

  1. Contact the Standard Bank Lost Cards Team immediately by dialing 0800 020 600. This dedicated helpline is available to assist you 24/7.
  2. You will need to confirm your ID or card number during the call.
  3. Make sure to keep the reference number provided by the Lost Cards Team safe. It may be necessary in case of fraudulent activity.

Using the Mobile Banking App

If you prefer using the Standard Bank mobile banking app, you can also report your card as lost or stolen:

  1. Log in to your mobile banking app.
  2. Select ‘Manage Cards.’
  3. Choose the card you want to report as lost or stolen.
  4. Navigate to ‘Card Settings’ and select ‘Lost Cards.’

These steps on the mobile banking app are designed to offer you quick and convenient card management, even in the face of unexpected card loss.

Lost Card Protection

Standard Bank offers Lost Card Protection, a free service that shields you from fraudulent use of your card, provided you report the loss within 24 hours of discovering it missing. This additional layer of security is in place to safeguard your financial well-being.

Replacing Your Standard Bank Card

Once you’ve reported your card as lost or stolen, the next step is to replace it. The process for replacing cards varies based on the type of card you hold:

1. Cheque or Credit Card

If you’ve lost or had your cheque or credit card stolen, you can order a replacement card. Standard Bank offers the following options:

  • Order Replacement Card via Mobile Banking App: This can be done by following these steps:
    1. Log in to your mobile banking app.
    2. Go to ‘Manage.’
    3. Select ‘Card’ and choose the card you want to replace.
    4. Then select ‘Order Replacement Card.’
  • Contact Customer Support: If you prefer not to use the app or need further assistance, you can reach out to the Standard Bank team by dialing 0860 123 000.

2. Debit Card

If your lost card is a debit card, the process for obtaining a replacement card is slightly different. Debit cards cannot be ordered and delivered face to face. The reason for this is to ensure that the card is handed to the right person and to prevent fraudulent activities. Here’s what you should do:

  • Visit your nearest Standard Bank branch with your ID book for a replacement debit card. Face-to-face verification is required for your protection.

Replacement Card Fees and Timelines

Final Thoughts

Losing or having your bank card stolen can be unsettling, but knowing how to respond can make all the difference. By promptly reporting the loss and following the replacement procedures outlined in this guide, you can ensure the security of your account and regain access to your banking services. Standard Bank’s commitment to customer support and efficient card replacement ensures that your finances remain safe and accessible.


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