How to replace lost of damaged ABSA Card

How to replace lost of damaged ABSA Card

Losing your bank card or having it stolen can be a stressful experience. It’s crucial to act swiftly to protect your finances and ensure the security of your account. If you’re an ABSA cardholder, we’ve got you covered with this comprehensive guide on how to replace a lost or stolen ABSA card, including costs, delivery times, and the steps you need to follow.

Reporting a Lost or Stolen Card

When your ABSA card is lost or stolen, time is of the essence. You should immediately report it and cancel your card to prevent any unauthorized transactions. Here’s how to do it:

Contact the ABSA Stop Card Line

To report a lost or stolen card, call the ABSA Stop Card Line at 0800 111 155. This service is available 24 hours a day. If you’re calling from outside South Africa, you can reach them at +27 (0) 11 501 5050. This dedicated line ensures you can take swift action at any time, day or night.

Online Card Management

ABSA provides a user-friendly online platform for managing your cards. Here’s how you can report a lost or stolen card online:

  1. Visit the ABSA website ( and click on Logon in the top right corner of the screen.
  2. Log in to your ABSA Online Banking account.
  3. From the Full Service tab, select Profile, then Card Management.
  4. Click on Manage card.
  5. Accept SureCheck, the security verification method.
  6. Click Done.
  7. From the dropdown menu, select the card you’re replacing, indicate the reason, specify the product and card type.
  8. Choose the delivery address and provide any necessary details.
  9. Click Next.
  10. Verify the details and click on Order replacement card.
  11. Accept SureCheck once again.
  12. Tap Done to confirm your card replacement request.

Congratulations, you’ve successfully ordered a new ABSA card through the online platform.

On the ABSA Banking App

If you prefer using the ABSA Banking App, here’s how you can report a lost or stolen card:

  1. Log in to your ABSA Banking App.
  2. For Android users, tap Menu in the bottom right of your screen. For Apple device users, tap Cards in the bottom left.
  3. Select the relevant card.
  4. Choose Card transaction limits.
  5. Slide to set your local ATM withdrawal limit or point-of-sale daily limit.
  6. Tap Save.
  7. Accept the verification request.
  8. Finally, tap Done to confirm the changes.

Replacing Your ABSA Card

Once you’ve taken the necessary steps to block your lost or stolen ABSA card, the next order of business is to replace it. ABSA makes this process easy and efficient, ensuring you regain access to your banking services.

Receiving a replacement card: Replacing your ABSA card typically takes three to five working days. Within this timeframe, you can expect your new card to be delivered to your specified address.

Card replacement fee: ABSA charges a card replacement fee of R70.00. This fee covers the cost of the replacement card and the services provided.
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Need Assistance or Facing Challenges?

If you encounter any difficulties or have questions about the process of replacing your ABSA card, ABSA’s customer support team is readily available to assist you. They offer several contact methods for your convenience:

  • Online Chat Feature: You can use the online chat feature on the ABSA website to communicate with a customer support representative.
  • Phone: Feel free to call them at 087-575-9404 or, if you’re calling from outside South Africa, use the international number +2711-371-3711.
  • Visit a Branch: ABSA has numerous branches where you can receive in-person assistance. To locate the nearest branch, use the ABSA branch locator tool on their website.

In conclusion, losing your ABSA card may be a stressful experience, but it doesn’t have to be a financial catastrophe. By following the steps outlined in this guide and taking swift action, you can ensure the safety of your account and regain control over your banking services. ABSA’s efficient card replacement service ensures your funds remain secure and easily accessible.


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