Telkom Fault Reporting

Reporting a fault to Telkom in South Africa can be done through various channels, including phone, email, and online. Here are the steps to report a Telkom fault:

1. Contact Telkom Customer Service:
   • The primary way to report a fault to Telkom is by calling their customer service hotline. You can reach Telkom customer service by dialing Telkom Call Centre 10210 Telkom Fault Reporting1 0212 from a Telkom landline or 081180 from a mobile phone. Follow the automated prompts to report a fault.
2. Online Fault Reporting:
   • Telkom also provides an online platform for reporting faults. Visit the Telkom website and . Fill out the necessary details and submit your fault report.
3. Email:
   • You can also report a fault via email. Compose an email describing the fault or issue you’re experiencing and send it to Telkom’s customer support email address. Be sure to include your contact information and account details in the email.
4. Visit a Telkom Store:
   • If you prefer in-person assistance, you can visit a Telkom store or service center to report the fault. Telkom staff at the store can assist you in documenting and reporting the issue.

When reporting a fault to Telkom, be sure to provide the following information to help them identify and address the issue efficiently:

• • Your Telkom account number or telephone number.
  • A detailed description of the fault or issue you’re experiencing.
  • Any error messages or unusual behaviors you’ve observed.
  • Your contact information, including a valid phone number or email address.
  • The type of fault (e.g., no internet, no landline, slow internet, etc.)
  • The date and time that the fault occurred
  • The specific symptoms of the fault
  • Your contact information (name, email address, phone number)

The more information you can provide, the better equipped Telkom will be to resolve your fault quickly and efficiently

After reporting the fault, Telkom should provide you with a reference number or confirmation of your fault report. Keep this information handy for future reference in case you need to follow up on the progress of the fault resolution.