How to replace lost FNB card

How to replace lost FNB card

Losing your bank card can be a stressful experience, but FNB (First National Bank) has a well-structured process to help you swiftly replace your card. In this detailed guide, we will walk you through the steps to replace your lost or damaged FNB card, as well as provide valuable information about the process, costs, and delivery times.

Report Your Lost or Stolen Card Immediately

First things first, if your FNB card is lost or stolen, it’s crucial to take immediate action. The quicker you act, the lower the risk of unauthorized transactions on your account. Here’s what you should do:

  1. Call the Lost Card Hotline: FNB provides a dedicated, toll-free, 24-hour hotline for reporting lost or stolen cards. Dial 087 575 9406 to report the incident. It’s essential to report it within 24 hours of discovering the loss to receive assistance in case of non-PIN related fraud before the card is canceled.
  2. Temporarily Block Your Card: If you’re unsure about your card’s whereabouts but suspect it might be misplaced rather than stolen, you can temporarily block it through the FNB App. Once you’ve found your card, you can unblock it. However, if you determine that your card is permanently lost, you can proceed with the replacement process.

Methods to Replace Your FNB Card

FNB offers several convenient methods to replace your lost or damaged card, ensuring you can choose the one that best suits your preferences. Here are the primary methods:

1. In-Store Card Replacement at Shoprite and Checkers

For FNB Easy account holders, you can visit select Shoprite and Checkers supermarkets across the country to request a card replacement. The cost for this service is just R59.95, covering all service and delivery expenses.

2. Online Banking Service

If you have access to online banking through FNB’s website or mobile app, you can easily cancel your lost card and order a new one. Here’s how you can do it:

Replacing Your FNB Card via Online Banking:

  • Log in to your online banking profile at
  • Click on the ‘My Bank Accounts’ tab.
  • Go to the ‘My Cards’ sub-tab.
  • Select the bank account for which you want to order a replacement card.
  • The replace card capture page will be displayed.
  • If there is more than one card linked to that bank account, select the card type from the drop-down menu.
  • Complete the card delivery details.
  • Click continue.
  • Verify that the information is correct on the confirmation page.
  • Click confirm.
  • Select finish.

Replacing Your FNB Card via the Mobile App:

  • Log in to your FNB mobile app.
  • Tap on the home button on the bottom left of your screen.
  • Choose the ‘cards’ or ‘my cards’ menu option.
  • Next, tap on the ‘add card” or ‘virtual card’ option.
  • Select ‘Order Card.’
  • Finally, fill out all the relevant information.

3. Costs and Delivery Times

The cost to replace a lost or stolen FNB card is R120, which includes all service and delivery expenses. When it comes to delivery times, you can expect your new FNB card to arrive within 3 to 5 working days from the day it was ordered.

Need Assistance? Contact FNB Customer Support

If you encounter any challenges while trying to order your FNB replacement card, don’t worry; FNB has a dedicated customer support team ready to assist you. Here are a few ways to get in touch with them:

  • Online Chat: You can use the online chat feature available on their website.
  • Phone Support: Give them a call at 087-575-9404 or +2711-371-3711 if you’re calling from overseas.
  • Visit a Branch: You can always walk into one of their branches for in-person assistance. To find the nearest branch, use the FNB branch locator tool.

Losing your bank card is undoubtedly a stressful experience, but with FNB’s efficient replacement process, you can quickly get back on track. By following these steps and reaching out to their customer support if needed, you can ensure a smooth and hassle-free card replacement process.

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